Meeting/Event Information

    M-202: Association Communications - Virtual Edition

    November 19, 2020 12:00 PM to November 20, 2020 3:00 PM
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    M-202: ASSOCIATION COMMUNICATIONS - Virtual Live Course

    ​​​​​​​Learn key communication techniques to improve resident and board relations. This course offers communication strategies that will benefit both new and experienced managers and provide the skills to better understand owners and volunteers. You’ll learn the basics of good customer service and gain the tools to effectively handle complaints, write newsletters and reports and manage public relations. Topics include:

    • Practicing effective communication skills
    • Providing good customer service
    • Identifying and responding to owner needs
    • Addressing complaints and diffusing anger
    • Managing public relations
    • Preparing annual meeting notices, management reports and rule violation letters
    • Writing informative newsletters


    Course Information

    The virtual M-202 Association Communications course will broadcast Eastern Time both days. You must attend both sessions and pass the final exam to receive credit for the course. This course fulfills all regular continuing education requirements through CAI and CAMICB. We recommend you take the course on a desktop or laptop computer for the best experience, and log-in 10-15 minutes before the start the course to ensure you are connected to the broadcast.

    Course Materials

    We will ship an M-202 Participant Guide to all course participants. Note: The Participant Guide is a reference book for this class – you do not need it to successfully complete the course. Along with your course registration you also have access to a wide array of relevant resources—including sample documents, pertinent articles from CAI publications, and much more.

    Course Length

    The course will be offered over two days:
    • Thursday, November 19, 2020: 12:00pm - 3:00pm (EST)
    • Friday, November 20, 2020: 12:00pm - 3:00pm (EST)
    • This course includes an online multiple-choice final examination, which will be available after the virtual instruction is finished. You will receive two opportunities to pass the exam, and you must complete the exam within 30 days of the course. The exam is timed and must be completed in a single session. Upon successful completion of the exam, you will instantly receive your grade and - if you score 70% or higher - you will receive an electronic certificate of completion on the CAI website.


    CAI member: $479 | Nonmember: $579 Join Now! 


    Click Here To Register Now!